Return & Refund Policy

At Shop Luxury Product, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, our Return & Refund Policy ensures a smooth process for returns and refunds.

Return Eligibility

– Products must be returned within 30 days of delivery.
– Items must be unused, in their original packaging, and in the same condition as when received.
– Personalized or custom-made products are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

To initiate a return, please contact our customer support team at support@shopluxuryproduct.com or call (516) 208-5324. Provide your order number and reason for return, and we will guide you through the process.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange a product for a different size, color, or model, please contact our support team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and ensure that a replacement or full refund is issued promptly.

Contact Information

Shop Luxury Product
1607 Wadsworth Pl, Baldwin, New York 11510, USA
Phone: (516) 208-5324
Email: support@shopluxuryproduct.com

By shopping with us, you agree to the terms of this Return & Refund Policy. We reserve the right to update this policy at any time, and changes will be posted on our website.